Customer Charter

Hughes of Beaconsfield is committed to providing outstanding customer service by dealing with your requirements in a courteous and professional manner.

We aspire to provide a company culture within which our staff are committed to respond to your requirements in a personable and efficient manner with your satisfaction in mind satisfaction at all times.

Should you feel that we can improve our service to you, or that we have failed to satisfy you, we would welcome your feedback in order to help us improve the systems and procedures that we have in place.

We would ask that you direct such feedback to:

marketing@hughes-group.net

Where your complaint cannot be resolved once you have exhausted our internal process you may refer the dispute to the following ADR processes:

- If your complaint does not relate to a financial service, The National Conciliation Service. For details of this service you can contact them on 01788 538317 or visit their website www.nationalconciliationservice.co.uk

- If your complaint relates to financial services, the Financial Service Ombudsman. For details of this service you can contact them on 0800 023 4567 or visit their website www.financial-ombudsman.org.uk