Roadside Assistance | Hughes Mercedes-Benz

Mercedes-Benz Roadside Assistance

If you require immediate assistance contact 00800 1777 7777. From abroad or a mobile phone, please call +44 (0)207 975 7077.

Mercedes-Benz Roadside Assistance is designed to keep you out on the road and give you complete peace of mind, 24/7, wherever you travel across the UK and Europe.

Free-of-charge cover is available for all Mercedes-Benz customers with cars registered* from 24 October 1998 and is automatically activated/renewed on completion of a service by us.

Any new Mercedes-Benz comes complete with comprehensive Roadside Assistance free-of-charge for 3 years whilst all Approved Used cars also receive automatic cover free-of-charge for 1 year.

Help anytime, anywhere

Support teams are on-call and available 24 hours a day, 365 days a year, right across the UK and Europe.

Home assistance

We’ll come to you, even if your car has a problem on your driveway.

Cover by vehicle

Your friends and family driving your car can call on Roadside Assistance too, and you can also transfer the cover to new owners.

Choice of recovery destination

If the customer care team have to recover your car, they will arrange for it to be taken to your chosen Mercedes-Benz retailer.

Replacement vehicle

If your car needs to be repaired, we can provide you with a replacement car for up to three working days.

Approved technicians

Our technicians use their expertise, official diagnostic equipment and Mercedes-Benz GenuineParts to increase the chance of a roadside repair.

Visual Health Check

Before your car is returned, Hughes will conduct a complimentary Visual Health Check to identify any other issues that may require attention.

Always By Your Side

With our comprehensive Roadside Assistance cover you’ll have peace of mind that we’ll be there for you if ever you run into a problem on your journey. A trained Mercedes-Benz technician is always just a phone call away from getting you back out on the road.


Cover includes:


Man fixing car.
Red and orange warning triangle placed on road.Set of Mercedes-Benz keys on concrete surface.Image of smashed rear window of Mercedes-Benz vehicle.

Technical breakdown▲

Accident assistance

Minor mishap~

Vandalism/Attempted theft

If you can’t start your car or carry on your journey because of technical, safety, or legal reasons, we’ll come to you to get you back on your way. No matter whose fault an accident is, we’ll be by your side to help you get back on the road afterwards. If your car is unable to start due to a small problem, such as losing your keys, an empty tank or a puncture, we can get your vehicle fixed up quickly. When you can’t start or carry on your journey for technical, safety, or legal reasons after vandalism or an attempted theft, we’ll be there to help.


Renewing Your Cover

To maintain Roadside Assistance cover, simply service your car at Hughes Mercedes-Benz. You’ll receive a renewal notification to confirm cover has been extended for another 12 months on completion of a Mercedes-Benz Recommended Service^.


Terms and conditions

* Originally first registered in the UK

▲ Cars registered between 24/10/98 – 31/03/08 are covered for technical breakdown only.

~ All cars registered on or after 01/04/08 are covered for technical breakdowns, accident assistance, minor mishap and vandalism/attempted theft.

^ Including both Routine Maintenance and Additional Items.